SCORE IMPROVEMENT ASSURANCE • REFUND POLICIES

Score Improvement Guarantee & Refund Policy

Our collegiate commitment to fair, transparent academic investments: discover our +4 Composite Point Score Improvement Guarantee, 7-day unconditional exploration trial, and rapid reimbursement standards.

Last Updated: October 2025 Composite 1–36 Aligned Version 2.4 +4 Point Score Guarantee Backed

Academic Assurance • Benchmark

The ACT +4 Point Composite Score Guarantee

We stand firmly behind the efficacy of our question bank and pacing analytics. If you complete our core curriculum and do not improve your official ACT Composite score by at least +4 points (or reach a 32+ Composite threshold), you are entitled to a 100% refund of your course tuition.

1.1 Score Benchmark

+4 Point Improvement

Improvement is calculated against your verified baseline score. For candidates with prior scores of 28+, the guarantee applies toward achieving an official 32+ Composite score.

1.2 Baseline Verification

Diagnostic Establishment

To establish your starting benchmark, upload an official ACT score report from the prior 12 months or complete our proctored Diagnostic Exam within 14 days of enrollment.

1.3 Curriculum Threshold

Active Study Completion

Candidates must complete at least 80% of sectional video modules and 4 full-length proctored mock examinations prior to taking their official national ACT test.

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Key Takeaway for ACT Candidates

Follow the study plan, complete the recommended drills, and your score will increase by 4+ points or you receive a full 100% refund of your prep tuition.

Risk-Free Exploration • Trial Window

7-Day Unconditional Academic Trial Window

We believe you should have complete confidence in our learning methodology. For all semi-annual and annual prep packages, you have 7 full calendar days to test drive our question engine, video tutorials, and sectional analytics with zero financial risk.

2.1 7-Day Window

No-Questions-Asked

Submit a refund request within 168 hours (7 days) of your initial subscription timestamp if the platform teaching style does not align with your study preferences.

2.2 Fair Usage Cap

Trial Fair-Use Criteria

To prevent question-bank harvesting, trial refunds are valid provided the candidate has completed fewer than 2 full-length mock exams and under 20% of practice drill items.

2.3 Instant Execution

One-Click Request

Request cancellation directly via the student billing dashboard or by emailing [email protected].

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Key Takeaway for ACT Candidates

Test our pacing telemetry and English/Math instructional frameworks risk-free. If our teaching approach isn’t the right fit, you can cancel within 7 days for a 100% refund.

Disbursement • Payout Speeds

Refund Processing Timelines & Payment Reversal Channels

Once your refund claim is approved by our academic billing desk, funds are initiated back to your original source of payment without administrative penalty or platform handling fees.

3.1 Card Payments

5–7 Business Days

Credits to Visa, Mastercard, or American Express cards are submitted within 24 hours and reflect in your account within 5 to 7 business days per banking settlement cycles.

3.2 Instant Rails / UPI

1–3 Business Days

Transactions processed via instant banking channels (UPI, Net Banking, ACH direct debit) typically reflect in the student or parent bank account within 1 to 3 business days.

3.3 Zero Hidden Fees

100% Principal Reversal

We absorb all payment gateway processing overheads on approved refunds. The full original transaction amount in your native currency is remitted back to you.

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Key Takeaway for ACT Candidates

Approved refunds are remitted immediately to your original payment card or bank account. You will receive an automated confirmation email with payment gateway trace IDs.

Exclusions • Non-Refundable Items

Non-Refundable Items & Ineligible Circumstances

To maintain fair operations and safeguard proprietary academic assets, specific services and circumstances are explicitly non-refundable under this policy.

4.1 Official ACT Fees

External Test Center Fees

National test registration fees paid directly to ACT, Inc. (act.org) for national exam seat bookings are independent commercial transactions outside our jurisdiction.

4.2 1-on-1 Mentorship

Delivered Advisory Hours

Live 1-on-1 Ivy League mentoring sessions, admissions essay reviews, or personal test-day pacing consultations that have already been conducted cannot be refunded.

4.3 Downloaded Materials

Offline PDF Bundles

Standalone downloadable formula cheat sheets, 500-question practice packets, and offline strategy handbooks are strictly non-refundable once downloaded.

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Key Takeaway for ACT Candidates

Platform subscriptions and practice test licenses are fully protected under our guarantee; third-party registration fees and completed live tutoring hours are excluded.

Claims Protocol • Step-by-Step

Step-by-Step Refund Application Protocol

We make the refund application process straightforward, objective, and transparent. Follow these three steps to submit a claim for review by our academic compliance board:

5.1 Step 1: Formal Submission

Send Claim Notice

Email [email protected] with Subject: "Refund Claim – [Candidate Name] – [Order ID]" and attach official score reports (if filing under the +4 guarantee).

5.2 Step 2: Telemetry Audit

48-Hour Review

Our academic advisors verify curriculum completion criteria, diagnostic milestones, or trial window timestamps within 48 business hours of receipt.

5.3 Step 3: Disbursement

Reversal Confirmation

Upon approval, the payment gateway executes the reversal. You receive a formal credit notice with settlement tracking numbers directly in your inbox.

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Key Takeaway for ACT Candidates

No bureaucratic barriers or phone queues. We audit claims based on clear data milestones and respond within two business days.

Compassionate Relief • Exceptions

Special Academic Hardship & Extenuating Circumstances

Life can bring unexpected disruptions to your testing schedule. We provide compassionate relief policies for candidates facing genuine health emergencies, official test cancellations, or family hardships.

6.1 Medical Hardship

Documented Illness

If a documented medical emergency or hospitalization prevents you from preparing or sitting for the ACT, we grant a complimentary subscription pause or pro-rated tuition refund.

6.2 Test Date Postponements

Official Administration Pauses

If ACT, Inc. cancels your regional test center administration, your access period is automatically extended free of charge to your new assigned national test date.

6.3 Military & Relocation

Family Accommodations

Special accommodations are reviewed on a case-by-case basis by the Director of Academic Operations for military families facing sudden relocation or bereavement events.

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Key Takeaway for ACT Candidates

We prioritize student welfare above all. If life circumstances disrupt your prep journey, contact our advising team for customized subscription pauses and fee adjustments.

OFFICIAL REFUND & BILLING OPERATIONS

Need Assistance with a Refund or Score Guarantee Claim?

Our student billing and score verification specialists are ready to review your claim, audit diagnostic milestones, or adjust your billing schedule promptly.

Guaranteed academic advisory response within 12 business hours.

[email protected] Contact Billing Support